Terms and Conditions meta88 — Complete Guide for All Members

1Acceptance of Terms of Use

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and meta88 ("Platform", "Us"). This document, together with our Privacy Policy and Responsible Gaming Policy, forms the entire agreement between both parties regarding the use of the meta88 platform.

By using meta88's website, mobile app, or any of its services, you fully accept all terms stated herein. meta88 reserves the right to update or modify these terms at any time, and such changes take effect immediately upon publication on the platform.

• These terms apply to all users regardless of their geographical location
• Continued use of the platform after any changes to the terms constitutes acceptance of those changes
• The latest version of these terms is always available on the meta88 website
• Meta88 will notify members of significant changes via email or in-platform notifications

2Member Eligibility

Meta88 only accepts registrations from individuals who meet all of the following eligibility criteria. You are solely responsible for ensuring you qualify before registering.

• Aged 18 years and above at the time of registration — meta88 enforces a strict zero-tolerance policy against underage users
• Not a resident or citizen of any jurisdiction that explicitly prohibits online gambling
• Never been declared bankrupt or currently undergoing bankruptcy proceedings
• Not currently on any voluntary self-exclusion list of any gambling platform
• Register under your own name and not on behalf of a third party
• Not holding a position as a meta88 employee or affiliated company staff, including their immediate family members

3Registration and Account Management

Each individual is only permitted to hold one (1) active account at meta88. Holding multiple accounts is a serious violation and may result in the closure of all associated accounts without compensation.

• All information provided during registration must be accurate, complete, and up to date
• You are responsible for keeping your account information up to date whenever changes occur
• Meta88 reserves the right to request identity verification documents at any time, including MyKad, passport, or other relevant documents
• The account name must match the name shown on your verified identity document
• Each account must be linked to a unique phone number and a unique email address
• Accounts may not be transferred, sold, or lent to any other party

4Deposits & Payment Methods

Meta88 offers a variety of safe and easy-to-use deposit methods for the convenience of Malaysian members. All transactions are processed using 256-bit SSL encryption to ensure your data remains secure.

• Meta88 does not charge any processing fees for deposits
• Deposited funds must be used for gaming purposes only
• Deposits made through third-party accounts will not be processed and will be returned
• Meta88 reserves the right to request proof of payment for transaction verification purposes

5Withdrawals and Processing Times

Meta88 is committed to processing withdrawals quickly and efficiently. Withdrawals to e-Wallets such as Touch 'n Go and GrabPay are typically completed in under 5 minutes, while bank transfers via FPX may take up to 24 hours on working days.

• The bank account or e-Wallet used for withdrawals must be registered under the same name as the meta88 account
• The minimum withdrawal limit is RM 100 per transaction
• Your first withdrawal may require additional KYC verification before it is processed
• Meta88 reserves the right to delay withdrawals for up to 5 working days for security screening purposes
• Withdrawals exceeding RM 10,000 may require additional document verification
• Winnings derived from bonuses are subject to rollover requirements before they can be withdrawn

6Bonuses, Promotions & Rollover Requirements

All bonuses and promotions offered by meta88 are subject to specific terms and conditions stated in each promotional offer. Members are advised to carefully read the rollover requirement of each bonus before claiming it.

• Each bonus has its own rollover requirement that must be fulfilled before a withdrawal is permitted
• Bonuses may only be claimed by one member per IP address, device, or household
• Meta88 reserves the right to void bonuses and related winnings in the event of promotional abuse
• Bonuses are non-transferable between accounts and cannot be directly converted to cash
• The validity period of each bonus is as stated in the relevant promotion's terms and conditions
• Meta88 reserves the right to modify, suspend, or terminate any promotion without prior notice

7General Game Rules

All games available on the meta88 platform use a Random Number Generator (RNG) certified by independent auditing bodies to ensure the fairness and transparency of every game outcome.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during gameplay, the bet will be returned to the member's account balance
• Meta88 is not responsible for losses caused by an unstable internet connection on the user's end
• Any attempt to hack, manipulate, or exploit system vulnerabilities will be reported to the relevant authorities
• The use of automated software (bots), scripts, or any unfair methods in gameplay is strictly prohibited

8Account Security & Protection

You are fully responsible for keeping your password and login credentials confidential. meta88 recommends enabling two-factor authentication (2FA) for an added layer of security.

• Do not share your password or account information with anyone, including meta88 staff
• Always log out of your account after each session, especially when using a public or shared device
• Notify meta88 immediately if you suspect your account has been accessed without authorization
• Meta88 shall not be liable for any losses resulting from a member's own negligence in maintaining the security of their account
• Change your password regularly and use a combination that is difficult to guess

9Prohibited Conduct

To ensure a safe and fair gaming environment for all members, meta88 strictly prohibits the following conduct or activities:

• Money laundering or using the platform for any illegal activities
• Identity fraud or document forgery for registration or verification purposes
• Player collusion in poker or other competitive games
• Using any third-party software that provides an unfair advantage in gameplay
• Opening multiple accounts to claim the same bonus more than once
• Threats, abusive language, or disrespectful behaviour towards staff or other players
• Spreading false or misleading information about meta88 on public platforms

10Account Suspension and Closure

Meta88 reserves the right to suspend or close any account at any time for reasonable cause, including but not limited to violations of the terms of use, suspicious activity, or at the request of relevant authorities.

• Members may close their account at any time by contacting meta88 customer support
• Prior to closure, all valid fund balances (excluding bonuses that have not met the wagering requirements) will be returned to the member
• Meta88 reserves the right to hold funds for up to 30 working days while a fraud investigation or suspicious activity review is in progress
• Accounts closed due to a breach of terms are not eligible for bonus or promotion refunds

11meta88 Limitation of Liability

To the extent permitted by applicable law, meta88 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the platform.

• Meta88 does not guarantee that the platform will be free from interruptions or technical errors at all times
• Meta88's maximum liability to any member shall not exceed the total amount deposited within the 30 days prior to the claim being made
• Meta88 is not responsible for losses arising from negligence on the part of the user or any third party
• All services are provided on an "as is" basis without any express or implied warranties

12Changes to Terms and Conditions

Meta88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on the website.

• Members will be notified of significant changes via their registered email or in-app notification
• Continued use of the platform after changes are published constitutes your acceptance of the updated terms
• If you disagree with any changes, you have the right to close your account before the changes take effect
• Meta88 recommends that members review this Terms and Conditions page regularly